Terms and Conditions

Terms and Conditions
This page sets out the terms and conditions that you may need to know about when
you use my website.
In the case of conflict between the terms and conditions displayed on this page and
any found elsewhere on the website, those displayed here will take precedence.
By continuing to use this website, you agree to my terms and conditions.
Low Price Guarantee
It is our commitment to provide you with the best value at the best price. We value
your business and strive to keep our prices low, and save you money.
Shipping
To ensure the best shipping price to your location we offer shipping with USPS,
FEDEX and UPS, which in some cases will be chosen for you.
For out of country shipping please email us at bonsaisupply@yahoo.com or call us at
312-945-9516.
Claims/Damaged Goods
We will replace damaged goods or refund the purchase price on claims made within
10 days of your receipt of merchandise. Email us at bonsaisupply@yahoo.com or call
us at 312-945-9516.
Claims/Damaged Shipments
We are not responsible for damage or delays after delivering your order to the
carrier. Claims for delays or damage due to the carrier must be made immediately to
the carrier. Please keep the packaging. No claims for loss or damage will be honored
by the carrier if filed later than 30 days after receipt.
Return Policy
We accept returns for exchange or refund 10 days after delivery of the products.
Items must be without showing signs of wear or damage in any way. There is a 20%
restocking fee for returned items that are not being exchanged and are not damaged.
If any item is damaged at time of delivery or has a manufacturing default, please contact us
immediately, at the latest within three days. We will either ask you to send the faulty
merchandise back or hold it for inspection.
In each and every case you MUST contact us before returning any product to obtain a
Return Merchandise Authorization (RMA) number. Items returned to us after 10 days and without
contacting us beforehand will NOT be refunded. We will not be responsible for items returned
without our authorization.
Customer is responsible for all shipping costs if seller is not at fault.
Please contact us for more information on returning an item.
Sales Tax
FL 6% sales tax
Copyright Statement
All original material is copyright © 2015-2020 www.thebonsaisupply.com
All rights reserved. All content and graphics on this site are protected by US
copyright laws and international treaties, and may not be copied or reproduced
without the express written permission of the copyright owner.
Please note that reproduction for commercial purposes is strictly prohibited.
However, if you wish to use copyrighted material from my site on your own site or
blog, you should contact me for permission, which may be given, subject to
conditions including, but not limited to, proper attribution, and a live link to the site
wherever possible.
Cookies and Web Beacons
This website uses cookies, which are text files placed on your computer, and web beacons,
sometimes known as clear GIFs or pixel tags, which are small strings of HTML code placed
on a web page, for navigational purposes and to help us analyze how the visitors use this
website. The information that we store in these cookies will not allow us to identify you
personally.
You may refuse the use of cookies by selecting the appropriate settings on your browser,
but please note that if you do so you may not be able to use the full functionality of the
website.
Privacy Policy
Other than as provided below, I will collect and hold only that personal information
as you choose to give me, and then only for the purpose of supplying you with any
information, goods or services that you have requested. I will not sell or pass your
details to any third party, except as necessary for the purpose of supplying you with
the information, goods or services that you have requested.
This website uses Google Analytics, a website usage analysis service provided by
Google, Inc. Google Analytics uses cookies, which are text files placed on your
computer, to help us analyze how our visitors use this website. The information
generated by the cookie about your use of the site (including your IP address) will be
transmitted to and stored by Google on servers in the United States. Google will use
this information for the purpose of evaluating your use of the website, compiling
reports on website activity for website operators, and providing other services
relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by
law, or where such third parties process the information on their behalf. Google will
not associate your IP address with any other data which they hold.
You may refuse the use of cookies by selecting the appropriate settings on your
browser. Please note that if you do this you may not be able to use the full
functionality of this website. By using this website, you consent to the processing of
data about you by Google in the manner and for the purposes set out above.
Disclaimer
The information and instructions which I give you on this website are provided in
good faith, but I cannot be held responsible for any errors or omissions. In following
my instructions you should take care not to do so in a way that could cause injury to
yourself or to others, or that is contrary to any applicable law.
In more formal terms:
The author of this website disclaims any liability arising directly or indirectly from
your use of the site. Statements made by the author or other contributors represent
their views and opinions only and do not constitute a recommendation or
endorsement.
The materials on this site, including any linked site, are provided ‘as is’ and without
warranties of any kind, either express or implied. To the fullest extent permitted by
applicable law, I disclaim all warranties, express or implied, including, but not limited
to, warranties of title and implied warranties of merchantability and fitness for a
particular purpose.
I do not warrant that the functions contained at this site will be uninterrupted or
error free, that defects will be corrected, or that this site or the server that makes it
available are free of viruses or other harmful components.
Returns
If any item is damaged at time of delivery or has a manufacturing default, please contact us immediately, at the latest within three days. We will either ask you to send the faulty merchandise back or hold it for inspection. Before returning any product, please contact us to obtain a Return Merchandise Authorization (RMA) number. We will not be responsible for items returned without our authorization.